Shipping Policy

At AR IT Services, we are dedicated to ensuring a smooth and reliable shipping experience for our customers. This Shipping Policy outlines the shipping process for both digital and physical products purchased from our store.

1. Shipping Methods

We offer different shipping methods depending on the type of product and your location:

  • Digital Products: All digital products (IT subscriptions, licenses, and software tools) are delivered electronically via email. No physical shipping is required for digital goods.
  • Physical Products: For physical products (such as USB drives, DVDs, or physical media), we ship using reputable courier services.

2. Shipping Areas

  • Local Shipping: We offer same-day or next-day shipping for customers in the Haveli Lakha, Okara, and Depalpur regions, subject to availability.
  • National Shipping: We offer shipping across Pakistan. Our courier partners, such as TCS, Leopards Courier, and Pakistan Post, deliver products to major cities and remote areas.

3. Shipping Charges

Shipping costs for physical products are calculated based on the following factors:

  • Delivery Location: Local deliveries may incur lower fees compared to national deliveries.
  • Shipping Method: Depending on the urgency, the shipping cost may vary for expedited services.
  • Product Size and Weight: Heavier or bulkier items may have higher shipping costs.

You will be informed of the exact shipping charges during the checkout process before finalizing your purchase.

4. Order Processing Time

  • Digital Products: All digital products (licenses, subscriptions, etc.) are processed and delivered immediately after your purchase is completed. You will receive an email containing your product details within 1-2 hours.
  • Physical Products: Orders for physical products are typically processed within 1-2 business days of receiving payment. Please note that orders placed after business hours or on weekends/holidays may be processed the following business day.

5. Estimated Delivery Times

  • Local Deliveries (Haveli Lakha, Okara, Depalpur):
    • Same-day delivery for orders placed before 3:00 PM.
    • Next-day delivery for orders placed after 3:00 PM or on non-business days.
  • National Deliveries (Rest of Pakistan):
    • 3-7 business days depending on your location and the shipping method.

6. Delivery Tracking

For physical products, we will provide you with a tracking number once your order has been dispatched. You can use this tracking number to check the status of your shipment via the respective courier service’s website.

7. Delivery Delays

While we make every effort to ship orders on time, delivery times may occasionally be affected by factors beyond our control, including:

  • Public holidays
  • Weather conditions
  • Courier delays

If your delivery is delayed, we will notify you as soon as possible and provide an updated delivery estimate.

8. Damaged or Lost Items

If your physical product arrives damaged or is lost during shipping, please contact us immediately. We will work with the courier service to resolve the issue and, if necessary, arrange for a replacement or refund.

  • Damaged Items: If your product is physically damaged during shipping, please take clear photos of the damage and contact us within 7 days of receipt. We will assist in arranging a replacement or refund.
  • Lost Items: If your package is lost, we will file a claim with the courier service and work with them to trace the shipment. In case of irretrievable loss, we will offer a replacement or refund.

9. Shipping Restrictions

  • Remote Areas: Shipping to remote or inaccessible areas may take longer than the estimated delivery time. In such cases, we will inform you about the revised delivery time.
  • Incorrect Address: Please ensure that your shipping address is accurate and complete. We are not responsible for delays or non-deliveries caused by incorrect or incomplete address information.

10. Returns and Exchanges

  • Digital Products: Due to the nature of digital goods, we do not offer returns or exchanges for IT subscriptions, software licenses, or digital tools once they have been delivered. However, if you encounter issues with your subscription or product, please contact us for support.
  • Physical Products: We accept returns for physical products within 7 days of delivery, provided the product is unopened, unused, and in its original packaging. If you need to return a physical product, please contact us at aritservices878@gmail.com to initiate the process.

11. Contact Information

If you have any questions regarding shipping, delivery times, or need assistance with your order, please contact us:

  • Phone: 03286950005
  • Email: aritservices878@gmail.com

We will be happy to assist you with any queries or concerns related to shipping and deliveries.